How To Write a Customer Service Resume
An effective customer-service cover letter or resume (Curriculum Vitae) is about highlighting your pertinent knowledge and experience. A well-written resume or CV as well as a compelling cover letter, in addition to a professional LinkedIn profile, can make a a big difference in getting an interview. At Batemans Bay Resume, we specialize in providing resume and CV writing services covering letter writing, as well as LinkedIn profile optimization to help you stand out from the competition. In this article, we’ll explain how to present customer service on your resume or CV, demonstrate customer service skills on a CV or resume and offer tips on what to write about customer service expertise.
How do you describe the quality of service you provide on an application or resume:
In describing your customer service experience, focus on specific jobs and duties. Utilize action verbs, such as "assisted," "resolved," or "responded," to describe your job. Include any pertinent metrics, such a customer satisfaction , to demonstrate your impact.
How to show the skills of customer service on a resume or CV:
Alongside describing your experience, you need to emphasize specific skills that are relevant to customer service. These include communication skills and problem-solving capabilities. Include any relevant certifications or training including a certificate from a consumer service class or a certificate in a specific customer service software.
What should I write about in regards to customer services skills?
When you write about your customer service skills, focus on the most important and applicable skills to the job you’re applying for. For example, if your job requires a lot of phone contact, make sure you highlight your skills and experience in phone customer support.
What do I do to write my experiences with my customers:
When writing about your customer service experience, provide specific examples and measure your successes. For instance, instead simply saying "Helped customers with their queries," say "Assisted an average of 50 customers a day with their questions, which resulted in a 90% percentage of satisfaction."
By following these tips, you can create an excellent customer service resume the cover letter, CV, and LinkedIn profile which showcases your experience and expertise which makes you a great potential candidate for roles in customer service. Remember to proofread your resume, letters of cover before submitting it and consider having professional assistance from Batemans Bay Resume if you need assistance.
